Refunds and Cancellations

Trekholics understands that travel plans may sometimes change unexpectedly. This policy outlines the conditions under which you may be eligible for a refund or rescheduling of our trek and travel services.

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Non-Refundable Services

Due to the nature of travel and operational commitments, all bookings made through Trekholics are generally non-refundable once confirmed. This includes:

• Cancellation of your trip for personal reasons (such as change of plans, health issues, or work commitments).

• Dissatisfaction with the trek route, itinerary, or on-ground arrangements.

• Inability to participate due to fitness concerns or lack of preparation.

• Accidental booking of an incorrect trek or date.

• Cancellation after the trek or trip has commenced.

Please note that trek permits, accommodation reservations, and transportation arrangements are booked in advance — making refunds difficult to process once confirmed.

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Exceptions

We may consider a partial or full refund in special cases, such as:

• Duplicate booking: If you accidentally make the same booking twice, we will issue a full refund for the duplicate transaction.

• Trip cancellation by Trekholics: If we cancel a trek or trip due to safety concerns, weather conditions, government restrictions, or unforeseen operational issues, we will offer:

  • A full refund, or

  • A transfer to another trek/trip of equal value (based on your preference).

• Technical/payment error: If a technical issue on our website or payment gateway prevents completion of your booking, and payment has still been deducted, we will process a full refund.

 

How to Request a Refund

To request a refund, please contact us at info@trekholics.in within 7 days of your booking date.

Include the following details in your request:

• Full name

• Registered email address

• Trip or trek name and date

• Payment reference or transaction ID

• Reason for requesting a refund

Our team will review your request and respond within 5 business days.

 

Important Notes

• All refund approvals are subject to Trekholics’ discretion and depend on the circumstances of cancellation.

• Refunds, if approved, will be processed within 7–10 business days, depending on your bank or payment provider.

• No refund will be granted for no-shows, last-minute cancellations, or if you choose to leave the trek mid-way for personal reasons.

• We strongly recommend that travellers read the trek itinerary, difficulty level, and terms carefully before booking.

 

Trekholics aims to make your experience smooth and transparent, but please understand that trekking and travel involve logistics, permits, and advance payments to multiple vendors — making flexibility limited once a booking is confirmed.

 

For any clarification, feel free to reach us at:
📧 enquiry.trekholics@gmail.com
🌐 www.trekholics.in